Click here to go directly to your Online Counseling Appointment
(requires password)

1.       Schedule  an  online  session  with an EOC Specialist by calling the EOC at 333-6048 or by clicking on Live Help on the EOC website at www.southwesteoc.org   

2.      You will be given a time, an online counseling room and a password.

3.   At the time of your appointment, you can click on “Online Counseling Appointments” here, at the top of this page or under the Online Services Menu Button.

4.      A password box will pop up.  Enter the password you were provided for your online counseling appointment.

5.      Another larger box will appear with a button that says “Start Chat”.

6.      Click on the “Start Chat” button and a list of online counseling rooms will appear.

7.      Highlight the name of the online counseling room where your appointment is scheduled and type your name in the blank underneath the list of rooms.

8.      Your EOC Specialist will join you in the online counseling room at the scheduled time.

9.      Type your text at the bottom of the page and hit enter.  Your text will then go into the transcript area where the Specialist can read it and reply.  It’s just like talking on the phone except it is writing.

10.   Note that you can use emoticons and audio by clicking on the tabs at the top of the right column to liven up your communications.

If you have problems or need assistance, click on Live Help or call 333-6048.